Terms of Use & Conditions

Terms of Sale

We require each order to be fully paid, including shipping and handling fees, if applicable, before we complete an order. We will not start working on a print job until we receive the full payment.

Before submitting a print job be sure that your digital file adheres to the proper guidelines. By following the guidelines we've outlined, you will be ensuring the quickest turnaround and maximum quality of your printed piece. Also, by placing an order with Cre8ivePrints.com you are bound and agree to our Terms and Conditions.

Please keep in mind turnaround times when submitting a job. Time delays may occur if you do not follow the file guidelines outlined

If you have any questions regarding proper sizing, color mode, resolution, bleed and live area, please contact us at 1-800-888-888

Color Proofing and Matching

We are not liable for color matching or ink density on screen proofs that you approve. Screen proofs will predict design layout, text accuracy, image proportion and placement, but not color or density.

We will try our best to match the gradient density of each color. We are not liable for the final appearance of a color.

Details Concerning Color Reproduction

Gang-Run Printing refers to the specialization in supplying customers with affordable four-color printing. Utilizing this method known as "Gang-Running", combines your short-run jobs with others having similar requirements. This allows the initial production costs to be spread out over several jobs, greatly reducing the make-ready charges for each customer. All work is carried out by skilled professional on state-of-the-art equipment to assure you quality work at affordable prices.

Customer Submitted Artwork or Graphics

We crop all images, after being enlarged or reduced for reproduction, approximately 1/16” to 1/8” as provision for the bleed. We cannot process orders that do not meet the minimum requirements.

Changing Files Once Sent to Press

We do not allow changes to artwork, job characteristics, or turnaround time once we receive your approved proof and your print job has been sent to the press.

Turnaround Times

The estimated production turnaround advertised on this site is based on the typical number of hours or days that a print job is completed under normal circumstances, excluding Saturdays, Sundays and holidays.

Production would start when all of the following are met: all print-ready artwork is uploaded, full payment is received and in cases so requested by the customer or required by Digital Room, when the proof is approved online through customer’s account or by email. For orders where a hard copy proof has been requested, the signed proof should be received by Digital Room on or before the cut-off time.

Production turnaround for orders and/or proofs that are approved after 9:00 am PST is counted starting the next business day.

Note that transit time for shipping is always additional to production turnaround and it is therefore advised that this be taken into consideration upon placing the order.

While we exercise due diligence to meet your target finished date, unforeseen delays in delivery services, breakdown of equipments, illness, inclement weather and other occurrences may impact our ability to meet the deadline.

Order Shipping and Delivery

We will always act to make sure that any production difficulties do not delay delivery schedules. You agree not to hold us liable for delays in shipment caused by weather conditions, shipping company delays, international customs issues or any other circumstances beyond our control.

We do not guarantee delivery dates since we calculate our shipment and delivery dates based upon estimates provided by our shippers.. Your order may arrive late due to unforeseen delays in delivery service, the breakdown of equipment, illness, etc.

Customer Supplied Incorrect Address

We can re-ship an order due to an error you made in submitting the proper shipping address but we will charge an additional shipping fee.

Service Refusal and Termination

Cre8ivePrints.com reserves the right to refuse service to, or terminate the order of any customer, for any reason, including, but not limited to offensive, unlawful, obscene, malicious or otherwise objectionable material.

Customer Content

We refuse orders with offensive, indecent or improper material. We will refuse an order, which in our opinion may be illegal in nature or an infringement on the rights of any third party. You accept full legal liability for the content of material processed and printed on your behalf and under your instructions. We reserve the right to refuse an order without disclosing a reason.

COPYRIGHTED MATERIALS

You agree that you shall indemnify and defend Cre8ivePrints.com and all parties from whom Content, and their directors, officers, and employees, against all claims, liability, damages, costs and expenses, including reasonable legal fees and expenses arising out of or related to (i) your breach of these Terms and Conditions of Use or (ii) any suit, claim, or demand arising from or relating to any text, photograph, image, color, graphic or other material you incorporated into Products that was not part of the standard Site Content.

By using our site, you are representing that you have full rights to use the copy, design, and images in your piece without infringing the intellectual property rights of third parties.

Services and Conditions of Use

As part of our service, we agree to provide you with information and other services that we may decide to offer, subject to the terms of this agreement. Upon notice published through the service, we may modify this agreement at any time. You agree and continue to agree to use our services in a manner consistent with all applicable laws and regulations and in accordance with the terms and conditions set out in the policies and guidelines outlined below. Please note that you will be referred to as 'customer' in this agreement.

Rules For Online Conduct

By using the service, you agree that you will not attempt to undermine the integrity of the Cre8ivePrints.com web site.

Order Cancellation

You may cancel an order as long as we have not completed any work for that order. We will charge you a $15 cancellation fee in addition to any fees charged for proofs or samples and administrative fees, if applicable.

However, you cannot cancel an order if the order has been sent to press for printing, the ordered item has been printed, the order is already packaged, the order is en route to you, or the order has been delivered.

Returns and Refunds

All sales are final since we customize each order according to your request. We give no refunds or credit but if we verify that we made an error, we will re-run your order.

You must notify us within 24 hours from delivery about any defects. In order to receive the replacement, you must return 100% of the defective order within 15 days (at your own expense) from delivery.

We do not refund all charges related to expedite printing (Overnight Rush Printing or Shipping).

Complaints

We can entertain complaints regarding your order as long as you inform us within 24 hours upon delivery of your order.

DISCLAIMER OF WARRANTY

THE SITE AND ITS CONTENT ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. YOU ACKNOWLEDGE THAT OPERATION OF THE SITE MAY NOT BE UNINTERRUPTED OR ERROR FREE. REFERENCES AND LINKS TO PRODUCTS OR SERVICES OF INDEPENDENT COMPANIES MAY APPEAR ON THE SITE. THESE REFERENCES AND LINKS ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED.

LIMITATION OF LIABILITY

IN NO EVENT SHALL Cre8ivePrints.Com OR ITS LICENSORS, SUPPLIERS, OR VENDORS, THEIR OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR FOR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA, OR PROFITS, WHETHER OR NOT Cre8ivePrints.Com HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGE, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THE SITE OR OF FAILURE TO PROVIDE SERVICES THAT YOU ORDER FROM DESIGN-ONLINE.COM OR ITS AFFILIATES, INCLUDING WITHOUT LIMITATION, DAMAGES ARISING FROM MISTAKE, OMISSION, VIRUS, DELAY, OR INTERRUPTION OF SERVICE. IN NO EVENT SHALL Cre8ivePrints.Com BE LIABLE OR RESPONSIBLE FOR ANY DAMAGES OR CONSEQUENCES ARISING FROM OR RELATED TO YOUR INAPPROPRIATE OR UNAUTHORIZED USE OF THIS SITE OR IT'S CONTENT.

Limitation Of Liability And Warranty

CUSTOMER AGREES THAT USE OF THE SERVICE IS ENTIRELY AT CUSTOMER'S OWN RISK. SERVICES ARE PROVIDED 'AS IS,' WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY FOR INFORMATION, SERVICES, UNINTERRUPTED ACCESS, OR PRODUCTS PROVIDED THROUGH OR IN CONNECTION WITH THE SERVICE, INCLUDING WITHOUT LIMITATION THE SOFTWARE LICENSED TO THE CUSTOMER AND THE RESULTS OBTAINED THROUGH THE SERVICE. SPECIFICALLY, WE DISCLAIM ANY AND ALL WARRANTIES, INCLUDING WITHOUT LIMITATION: 1) ANY WARRANTIES CONCERNING THE AVAILABILITY, ACCURACY OR CONTENT OF INFORMATION, PRODUCTS OR SERVICES; AND 2) ANY WARRANTIES OF TITLE OR WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

THIS DISCLAIMER OF LIABILITY APPLIES TO ANY DAMAGES OR INJURY CAUSED BY ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, THEFT OR DESTRUCTION OR UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF RECORD, WHETHER FOR BREACH OF CONTRACT, TORTIOUS BEHAVIOR, NEGLIGENCE, OR UNDER ANY OTHER CAUSE OF ACTION. CUSTOMER SPECIFICALLY ACKNOWLEDGES THE SERVICE IS NOT LIABLE FOR THE DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF OTHER CUSTOMERS OR THIRD-PARTIES AND THAT THE RISK OF INJURY FROM THE FOREGOING RESTS ENTIRELY WITH CUSTOMER.

NEITHER THE SERVICE NOR ANY OF ITS AGENTS, AFFILIATES OR CONTENT PROVIDERS SHALL BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF USE OF THE SERVICE OR INABILITY TO GAIN ACCESS TO OR USE THE SERVICE OR OUT OF ANY BREACH OF ANY WARRANTY. CUSTOMER HEREBY ACKNOWLEDGES THAT THE PROVISIONS OF THIS SECTION SHALL APPLY TO ALL CONTENT ON THE SERVICE.

Trademarks

All trademarks appearing on Cre8ivePrints.Com are trademarks of their respective owners.